Supporting those at their most vulnerable

Nancy is currently the Director of Professional Practice Development at MSF’s Office of the Director of Social Welfare. In her time at MSF, Nancy has covered areas of work from policy development to programme implementation for youth-at-risk and youth offenders.

This year, Nancy was awarded the Outstanding Social Worker Award 2016. The Outstanding Social Worker Award is the highest award in the social work profession, presented annually by the President of the Republic of Singapore to recognise the outstanding contributions by dedicated social workers to the social service sector in Singapore.


Reboot, redesign and reform.

For Nancy, these are some key words that come to mind when describing her work. This has led Nancy to advocate for a greater use of technology and innovation to improve areas of work in MSF.

During her time as Chief Probation Officer, Nancy introduced a voice biometric system for time restriction checks of probationers. This system made a marked reduction of physical time restriction checks by the Volunteer Probation Officers.

Supporting those at their most vulnerable

In all her years of service, one incident has clearly stood out in Nancy’s mind. She was then a social work student at the National University of Singapore.

During her field placement, Nancy was faced with a situation where a man was about to jump off the window of his flat.

However, when his 8 year old son was brought into the room by the police officers, the man stepped off from the ledge of the window.

After the scare, Nancy recalled comforting the boy – who was shaking very badly. This episode left such an impact on Nancy that she continues to remember it till this day. 

“Social workers witness the most intimate moments of people’s lives, and I regard that as a privilege,” said Nancy.

Guiding the next generation of social workers

Today, Nancy serves as a senior lecturer to social work students at UniSIM. The degree course at UniSIM is one of two full-time social work programmes in Singapore.

In her current role as Director of Professional Practice Development at MSF, she aims to improve the sector to become efficient and effective, as well as to help the sector be ready for the future.

“Social workers need to go beyond practice to navigate between policy, skills and knowledge to be all-rounders,” added Nancy.