An interview with the Director of Social Welfare, Ms Ang Bee Lian on the topic, ‘Fostering Innovation in Social Work Practice’, for World Social Work Day.
Innovation involves looking inward and outward. Inwards, to reflect on our services, interventions, work processes etc. and to rethink about what we do and whether there are any areas of improvement or new ways of doing things. Outwards, to learn from best practices, to build upon the ideas of others both within the sector and beyond, and to tailor them to the relevant contexts.
Sometimes, we may think that innovations should mainly happen in the realm of science and technology and not so much in the social work setting.
We should however think of innovations as part of social work where we can find alternative ideas or solutions to improve the living conditions and well-being of individuals, families and communities.
The perception that innovation is too difficult and irrelevant to the profession might be the main obstacle. Some may even identify innovation as only for the creative or brainy. Innovation is more about having a spirit of curiosity about the issues that we deal with and to explore how else these issues could be addressed. It requires us to be willing to step out of our daily tasks and routines, to relook and analyse with others on how to approach these issues in a different manner. We need to move away from the status quo and ask “what if” questions e.g. what if processes were “packaged” in a different way or what if our assumptions about particular human behaviours were wrong. Having a spirit of curiosity would constantly push us to question and to find the answers or new perspectives on the situations we face.
To promote innovative practices, we need to start with developing a spirit of enquiry and learning. The management would play a key role in fostering such a culture by creating an open and supportive environment where employees can share new ideas and initiatives, build upon current ideas and be receptive to collaborate with various stakeholders. Likewise, the management could listen to their employees and take relevant ideas into consideration.
In recent years, there has been a growing interest in evidence-based practice where social workers look at best possible evidence to inform them as to what works. Evidence-based practice also requires a spirit of questioning to find “evidence” on whether the current solutions work and if things should be done in a different manner. It is not about throwing away our current processes and programmes but to look at what works, to keep what works and to try new approaches and ways that offer solutions and positive outcomes to our clients’ issues.
Innovation can start in small ways, but goes a long way in growing professionals who would constantly look for new and better ways of addressing social issues.
Happy World Social Work Day!
Know a social worker? Take some time today to show your appreciation to the social workers in our midst!